Shipping policy
Processing Time All orders are carefully handcrafted and prepared with care. Orders typically ship within 1-3 business days after purchase. During peak seasons or for custom pieces, processing may take up to 5-7 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Rates We offer the following shipping options within the United States:
- Standard Shipping (USPS First Class): 3-5 business days - $15.00
- Priority Shipping (USPS Priority Mail): 2-3 business days - $25.00
- Express Shipping (USPS Priority Mail Express): 1-2 business days - $35.00
Free standard shipping is available on orders over $150.
International Shipping We currently ship to select international destinations. International shipping rates are calculated at checkout based on destination and package weight. Please note that international orders may be subject to customs fees, duties, and taxes determined by your country's customs office. These charges are the responsibility of the recipient.
Shipping Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately at [your email].
Lost or Damaged Packages While rare, packages may occasionally be lost or damaged in transit. If your tracking shows your package as delivered but you have not received it, please contact us within 7 days. For damaged items, please contact us immediately with photos of the damage and packaging. We will work with you and the carrier to resolve the issue.
Custom & Personalized Orders Custom or personalized jewelry pieces may require additional processing time. Estimated shipping dates for custom orders will be communicated at the time of purchase.
Contact Us If you have questions about shipping or need assistance with your order, please contact us at [your email address].